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ELECOSOFT ICONSYSTEM PRIVACY POLICY Our Privacy Promise We care about your privacy and promise to keep your data safe and private and not to sell your data. How we use your personal information This privacy notice is to let you know how we promise to look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and how we will communicate with you about our products and services. This notice explains how we do this and tells you about your privacy rights and how the law protects you. ----------------------------------------------------------------- WHO WE ARE: Elecosoft is the trading name of Integrated Computing & Office Networking Limited (ICON) which is a company incorporated in the United Kingdom ----------------------------------------------------------------- HOW THE LAW PROTECTS YOU: As well as our Privacy Promise, your privacy is protected by law. This section explains how that works. Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Elecosoft. The law says we must have one or more of these reasons: - To fulfil a contract we have with you, or
- When it is our legal duty, or
- When it is in our legitimate interest, or
- When you consent to it.
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. Where we rely on our legitimate interest, we will tell you what that is as outlined in ‘How we use your personal information’. ----------------------------------------------------------------- HOW WE USE YOUR PERSONAL INFORMATION: Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are. | To manage our relationship with you or your business. | Fulfilling contracts | Keeping our records up to date to provide you with products and services | | To develop new ways to meet our customers’ needs and to grow our business. | Fulfilling contracts | Developing new products and services that are
in line with customer requirements | To study how our customers use our products and services To provide advice or guidance about our products and services. | Our legal duty. | Being efficient about how we fulfil our legal and contractual duties. | | To deliver our products and services. | Fulfilling contracts. | Being efficient about how we fulfil our legal and contractual duties. | To run our business in an efficient and proper way.
This includes managing our financial position, business capability, planning, communications, corporate governance, and audit. | Our legitimate interests Our legal duty | Complying with regulations that apply to us. Being efficient about how we fulfil our legal and contractual duties. | To exercise our rights set out in agreements or contracts
| Fulfilling contracts
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----------------------------------------------------------------- WHAT PERSONAL INFORMATION WE COLLECT ABOUT YOU: | Contact | Where and how to contact you
| | Contractual | Details about the products and services we provide to you.
| | Communications | What we learn about you from emails, conversations and wrritten correspondence between us
| Usage data
| Other data about how you use our products and services
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----------------------------------------------------------------- WHERE WE COLLECT PERSONAL INFORMATION FROM: We may collect personal information about you (or your business) from these sources:
Data you give to us:
• When you apply for our products and services
• When you talk to us on the phone or in person
• When you use our website
• In emails and letters
• In customer surveys ----------------------------------------------------------------- WHO WE SHARE YOUR PERSONAL INFORMATION WITH: Any information you provide to Elecosoft over our websites is maintained and accessible only by Elecosoft and by the client for the website you have accessed.
We may send out occasional information about our company and to get in touch with you if required. Additionally, the owner of the website you have logged on to may use this data to contact you.
Elecosoft will never disclose any information about you to persons outside of those detailed above except to comply with applicable law or valid legal processes. ----------------------------------------------------------------- SENDING DATA OUTSIDE OF THE EEA: We will only send your data outside of the European Economic Area (‘EEA’) to:
• Comply with a legal duty.
• Work with our partners who we use to help provide products and services.
If we do transfer information outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of these safeguards:
• Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Learn more on the European Commission Justice website.
• Put in place a contract with the recipient that means they must protect it to the same standards as the EEA. Read more about this here on the European Commission Justice website,
• Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA. You can find out more about data protection on the European Commission Justice website.
----------------------------------------------------------------- IF YOU CHOOSE NOT TO GIVE PERSONAL INFORMATION: This would mean that we cannot deliver products and services for you or it could mean that we cancel a product or service you have with us. ----------------------------------------------------------------- HOW LONG WE KEEP YOUR PERSONAL INFORMATION: We will keep your personal information for as long as you are a customer of any Elecosoft business or we are in contact with you regarding our products and services. If you stop being a customer or request us to cease contacting you about our products and services, we may keep your data indefinitely if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes. ----------------------------------------------------------------- HOW TO GET A COPY OF YOUR PERSONAL INFORMATION: You can access your personal information by writing to us at this address:
Personal Information Request,
Integrated Computing & Office Networking Ltd (ICON),
Eckland Lodge Business Park, Lincoln Building Office 1, Market Harborough, Leicestershire LE16 8HB
----------------------------------------------------------------- WHAT IF YOU WANT US TO STOP USING YOUR PERSONAL INFORMATION: You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.
There may be technical, contractual or other official reasons why we need to keep or use your data but please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.
If you want to object to how we use your data or ask us to delete it or restrict how we use it, please contact us.
----------------------------------------------------------------- COOKIES: Our site uses cookies to distinguish you from other users of our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
Cookies helps us to provide you with a good experience when you browse our site and allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies.
We use the following cookies:
• (a) Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site.
• (b) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
• (c) Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
• (d) Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookies used on our website
utma,_utmb Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.
_utmc Google Analytics stores IP address anonymously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.
_utmz These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session. I do not want Google Analytics tracking me
Google also allows you to install the Google Analytics Opt-out Browser Add-on for your browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to restrict their data from being collected and used by Google Analytics via the browsers in which it is installed. You can also opt-out of certain third-parties’ use of cookies for targeted advertising purposes by visiting the Network Advertising Initiative opt-out page.
The latest versions of both Microsoft Internet Explorer and Mozilla Firefox have a “do not track” option which you can enable should you prefer not to provide us, or any other website, with information about the pages you visit and the browser you use. Google is currently in the process of adding this feature to their Chrome browser.
For Internet Explorer:
Click Tools->Safety->Tracking protection.
For Firefox 4:
Click the orange Firefox button on the top left of the browser window and select Options. Switch to the Advanced tab and tick “Tell websites I do not want to be tracked”.
For Chrome:
Click Menu->Settings->Under the Bonnet->Content Settings
How to remove cookies from my computer?
For Internet Explorer:
http://support.microsoft.com/kb/278835
For Mozilla Firefox:
http://support.mozilla.com/en-US/kb/Deleting%20cookies
For Google Chrome:
http://www.google.com/support/chrome/bin/answer.py?answer=95582
For other browsers consult the documentation supplied with the browser or perform a web search for “clear cookies “.
You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our site. ----------------------------------------------------------------- LINKS TO OTHER SITES: Some Elecosoft IconSystem websites may contain links to other websites. Elecosoft has no control over the privacy practices or the content of such websites. We recommend you carefully read the privacy policies of each site you visit.
----------------------------------------------------------------- HOW TO COMPLAIN: Please let us know if you are unhappy with how we have used your personal information. You can contact us via email at data.protection@elecosoft.com
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern.
----------------------------------------------------------------- YOUR ACCEPTANCE OF OUR LEGAL NOTICE: By using this website you signify your acceptance of this Legal Notice. ----------------------------------------------------------------- FEEDBACK AND SUGGESTIONS: Elecosoft welcomes feedback and suggestions about this System. However, Elecosoft only accepts feedback and suggestions on the basis that they do not contain confidential information and that Elecosoft is not bound by any obligation of confidentiality.
----------------------------------------------------------------- CHANGES TO OUR LEGAL NOTICE: Any changes we may make to our Legal Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this notice.
----------------------------------------------------------------- Last updated 26th October 2020. ----------------------------------------------------------------- 
Eckland Lodge Business Park, Lincoln Building Office 1, Market Harborough, Leicestershire, LE16 8HB
Tel 01858 468345 • Helpdesk 01858 436925 • Web www.elecosoft.com
Our terms and conditions are available on our website
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